Store Policy

Shipping Policy

We process and ship all orders within 2–4 business days (excluding weekends and holidays).
Once shipped, you’ll receive a tracking number via email or text.
Standard shipping times:

U.S. orders: 7–10 business days

We are not responsible for lost or stolen packages once the carrier marks them delivered, but we’ll always do our best to help locate your order.

Return & Exchange Policy

Every piece we make is crafted with care — so please double-check your size, color, and shipping details before completing checkout.

🖤 All sales are final. We do not accept returns, exchanges, or cancellations once an order has been shipped.🖤

If you receive a defective or incorrect item, contact us at info@offthewallfashion.co within 3 days of delivery with your order number and clear photos, and we’ll make it right.

Privacy Policy

Your privacy matters to us. We collect personal information (name, email, address, payment info) solely to process orders and provide customer service.
We will never sell or share your data with third parties outside of payment processors and shipping providers.
All transactions are processed securely through encrypted payment gateways.

Terms of Service

By placing an order through our website, you agree to:

Provide accurate billing and shipping details.
Use our products for personal, non-commercial use.
Acknowledge that designs, images, and content on this site are the intellectual property of Off the Wall Fashion Co.

Any misuse, duplication, or unauthorized resale may result in legal action.

Off the Wall Problems?

Questions about your order or any of our policies?
📧 support@offthewall.fashion
📞 865-500-9964
We typically respond within 24 hours during business days.